Topic |
Details |
Weights |
Strategic Management |
– Ensure that IT enables and supports the achievement of enterprise objectives through the integration and alignment of IT strategic plans with enterprise strategic plans.
Task Statements
- Evaluate, direct and monitor IT strategic planning processes to ensure alignment with enterprise goals.
- Ensure that appropriate policies and procedures are in place to support IT and enterprise strategic alignment.
- Ensure that the IT strategic planning processes and related outputs are adequately documented and communicated.
- Ensure that enterprise architecture (EA) is integrated into the IT strategic planning process.
- Ensure prioritization of IT initiatives to achieve enterprise objectives.
- Ensure that IT objectives cascade into clear roles, responsibilities and actions of IT personnel.
Knowledge Statements
- Knowledge of an enterprise’s strategic plan and how it relates to IT.
- Knowledge of strategic planning processes and techniques.
- Knowledge of impact of changes in business strategy on IT strategy.
- Knowledge of barriers to the achievement of strategic alignment.
- Knowledge of policies and procedures necessary to support IT and business strategic alignment.
- Knowledge of methods to document and communicate IT strategic planning processes (for example, IT dashboard/balanced scorecard, key indicators).
- Knowledge of components, principles and frameworks of enterprise architecture (EA).
- Knowledge of current and future technologies.
- Knowledge of prioritization processes related to IT initiatives.
- Knowledge of scope, objectives and benefits of IT investment programs.
- Knowledge of IT roles and responsibilities and methods to cascade business and IT objectives to IT personnel.
|
20% |
Benefits Realization |
– Ensure that IT-enabled investments are managed to deliver optimized business benefits and that benefit realization outcome and performance measures are established, evaluated and progress is reported to key stakeholders.
Task Statements
- Ensure that IT-enabled investments are managed as a portfolio of investments.
- Ensure that IT-enabled investments are managed through their economic life cycle to achieve business benefit.
- Ensure business ownership and accountability for IT-enabled investments are established.
- Ensure that IT investment management practices align with enterprise investment management practices.
- Ensure that IT-enabled investment portfolios, IT processes and IT services are evaluated and benchmarked to achieve business benefit.
- Ensure that outcome and performance measures are established and evaluated to assess progress towards the achievement of enterprise and IT objectives.
- Ensure that outcome and performance measures are monitored and reported to key stakeholders in a timely manner.
- Ensure that improvement initiatives are identified, prioritized, initiated and managed based on outcome and performance measures.
Knowledge Statements
- Knowledge of IT investment management processes, including the economic life cycle of investments.
- Knowledge of basic principles of portfolio management.
- Knowledge of benefit calculation techniques (for example, earned value, total cost of ownership, return on investment).
- Knowledge of process and service measurement techniques (for example, maturity models, benchmarking, key performance indicators [KPIs]).
- Knowledge of processes and practices for planning, development, transition, delivery, and support of IT solutions and services.
- Knowledge of continuous improvement concepts and principles.
- Knowledge of outcome and performance measurement techniques (for example, service metrics, key performance indicators [KPIs]).
- Knowledge of procedures to manage and report the status of IT investments.
- Knowledge of cost optimization strategies (for example, outsourcing, adoption of new technologies).
- Knowledge of models and methods to establish accountability over IT investments.
- Knowledge of value delivery frameworks (for example, Val IT).
- Knowledge of business case development and evaluation techniques.
|
16% |
Resource Optimization |
– Ensure the optimization of IT resources including information, services, infrastructure and applications, and people, to support the achievement of enterprise objectives.
Task Statements
- Ensure that processes are in place to identify, acquire and maintain IT resources and capabilities (i.e., information, services, infrastructure and applications, and people).
- Evaluate, direct and monitor sourcing strategies to ensure existing resources are taken into account to optimize IT resource utilization.
- Ensure the integration of IT resource management into the enterprise’s strategic and tactical planning.
- Ensure the alignment of IT resource management processes with the enterprise’s resource management processes.
- Ensure that a resource gap analysis process is in place so that IT is able to meet strategic objectives of the enterprise.
- Ensure that policies exist to guide IT resource sourcing strategies that include service level agreements (SLAs) and changes to sourcing strategies.
- Ensure that policies and processes are in place for the assessment, training and development of staff to address enterprise requirements and personal/professional growth.
Knowledge Statements
- Knowledge of IT resource planning methods.
- Knowledge of human resource procurement, assessment, training, and development methodologies.
- Knowledge of processes for acquiring application, information, and infrastructure resources.
- Knowledge of outsourcing and offshoring approaches that may be employed to meet the investment program and operation level agreements (OLAs) and service level agreements (SLAs).
- Knowledge of methods used to record and monitor IT resource utilization and availability.
- Knowledge of methods used to evaluate and report on IT resource performance.
- Knowledge of interoperability, standardization and economies of scale.
- Knowledge of data management and data governance concepts.
- Knowledge of service level management concepts.
|
15% |
Risk Optimization |
– Ensure that an IT risk management framework exists to identify, analyze, mitigate, manage, monitor, and communicate IT-related business risk, and that the framework for IT risk management is in alignment with the enterprise risk management (ERM) framework.
Task Statements
- Ensure that comprehensive IT risk management processes are established to identify, analyze, mitigate, manage, monitor, and communicate IT risk.
- Ensure that legal and regulatory compliance requirements are addressed through IT risk management.
- Ensure that IT risk management is aligned with the enterprise risk management (ERM) framework.
- Ensure appropriate senior level management sponsorship for IT risk management.
- Ensure that IT risk management policies, procedures and standards are developed and communicated.
- Ensure the identification of key risk indicators (KRIs).
- Ensure timely reporting and proper escalation of risk events and responses to appropriate levels of management.
Knowledge Statements
- Knowledge of the application of risk management at the strategic, portfolio, program, project and operations levels.
- Knowledge of risk management frameworks and standards (for example, RISK IT, the Committee of Sponsoring Organizations of the Treadway Commission Enterprise Risk Management—Integrated Framework (2004) [COSO ERM], International Organization for Standardization (ISO) 31000).
- Knowledge of the relationship of the risk management approach to legal and regulatory compliance.
- Knowledge of methods to align IT and enterprise risk management (ERM).
- Knowledge of the relationship of the risk management approach to business resiliency (for example, business continuity planning [BCP] and disaster recovery planning [DRP]).
- Knowledge of risk, threats, vulnerabilities and opportunities inherent in the use of IT.
- Knowledge of types of business risk, exposures and threats (for example, external environment, internal fraud, information security) that can be addressed using IT resources
- Knowledge of risk appetite and risk tolerance.
- Knowledge of quantitative and qualitative risk assessment methods.
- Knowledge of risk mitigation strategies related to IT in the enterprise.
- Knowledge of methods to monitor effectiveness of mitigation strategies and/or controls.
- Knowledge of stakeholder analysis and communication techniques.
- Knowledge of methods to establish key risk indicators (KRIs).
- Knowledge of methods to manage and report the status of identified risk.
|
24% |