A Fully Updated 2022 CIS-CSM Exam Dumps - PDF Questions and Testing Engine [Q27-Q50]

A Fully Updated 2022 CIS-CSM Exam Dumps - PDF Questions and Testing Engine

Easy Success ServiceNow CIS-CSM Exam in First Try

ServiceNow CIS-CSM Exam Syllabus Topics:

Difficulty in Attempting ServiceNow Certified CIS CSM

Use authentic websites to prepare for CIS-CSM exam. This exam is tough given its vast syllabus. It is difficult to comprehend each and every concept but practice exams and exams are good for the preparation. Being consistent with your preparations is the key. Our preparatory guide will surely serve as a road map to ace the CIS-CSM exam. The Certified Implementation Specialist - Customer Service Management exam certifies that a successful candidate has the skills and essential knowledge to lead and contribute to the configuration, implementation, and maintenance of the ServiceNow CSM application.

The exam consists of approximately (60) questions. For each question on the examination, there are multiple possible responses. The person taking the exam reviews the response options and selects the most correct answer to the question. Exam content is divided into Learning Domains that correspond to key topics and activities typically encountered during ServiceNow implementations. In each Learning Domain, specific learning objectives have been identified and are tested in the exam.

For each multiple-choice question on the exam, there are at least four possible responses. The candidate taking the exam reviews the response options and selects the one response most accurately answers the question.

For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. The candidate taking the exam reviews the response options and selects ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses.

If a candidate fails to pass an exam, they may register to take the exam again up to three more times at a cost.

There are plenty of resources available in the market place for oracle CIS-CSM exam that will help you prepare for the exam. Always remember to refer the ones from authentic and genuine sources. Our SERVICENOW CIS-CSM exam dumps and SERVICENOW CIS-CSM exam dumps pdf have all the content to pass the certification exam will not be too much difficult if the user shows aptitude for understanding complicated processes.

Q27. What is required to synchronize fields from a parent to a child case(s)?

 The advanced plugin (com.sns.pa.customer_service_advanced) needs to be activated

 Major Issue Management needs to be installed and certain properties enabled

 No action required, this is a standard Customer Service Management feature

 The role of sn_customerservice.customer_case_manager must be assigned

Explanation

Q28. Which of the following roles cannot update a consumer’s record?

 sn_customerservice_agent

 sn_customerservice_manager

 sn_customerservice.consumer_agent

 admin

Q29. Match the business rule to its function in the Self-Service Portal.
Hot Area:

Explanation

Q30. What one of the following is optional when creating a Catalog workflow?

 Publishing the workflow

 Defining workflow activities

 Approving the workflow

 Managing workflow versions

Q31. In the Customer Service Management space, what does the term asset management mean?

 Financial, contractual and inventory information of assets

 A set of business activities and processes used to track assets

 Tables in the Asset application

 Tracking products or services customers are using

Explanation/Reference: https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/asset- management/concept/c_AssetManagement.html

Q32. What is required to enable the Follow the sun field on the Customer Service Case form?

 Nothing, it is a standard field

 The value property on the form must be set to true

 The plugin ‘com.snc.csm_time_recording’ needs to be activated

 The value property on the form must be set to true and the field added to the case form

Explanation/Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/ customer-service-management/reference/r_CustomerServiceCaseForm.html

Q33. Users with the sn_customerservice.proxy_contact role can do which of the following? (Choose two.)

 Manage cases on behalf of customer service agents

 Create cases on behalf of customers

 Manage requests on behalf of customer service agents

 Create requests on behalf of customers

 Manage major incident communication on behalf of a customer service manager

Explanation/Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/ customer-service-management/concept/employee-create-case-for-customer.html

Q34. Match the definitions for roles relationships.
Hot Area:

Q35. What are the Forum User Types? (Choose three.)

 Admin

 Registered

 Public

 Custom

 Moderator

Explanation

Q36. Cost Information on cases is available as part of the Performance Analytics Content Pack for Customer Service.

 True

 False

Q37. Predictive Intelligence improves triage quality by eliminating the guesswork. Predictive Intelligence supports which of the following decisions? (Choose two.)

 Case Escalation

 Case State

 Case Categorization

 Case Prioritization

Explanation

Q38. Information in the Case Field ‘Contact’ is copied to which Incident Field?

 Contact

 User

 Customer

 Caller

Q39. Major Issue Management uses which one of the following capabilities?

 Governance Risk and Control

 Targeted Communications

 Asset management

 Record producers

Q40. What do blue circles in the timeline of a case form represent?

 Note

 State

 Activity

 Comment

Explanation

Q41. Which of the following roles cannot update a consumer’s record?

 sn_customerservice_agent

 sn_customerservice_manager

 sn_customerservice.consumer_agent

 admin

Explanation

Q42. Match the business rule to its function in the Self-Service Portal.
Hot Area:

Explanation

Explanation

Q43. In the Customer Service Management space, what does the term asset management mean?

 Financial, contractual and inventory information of assets

 A set of business activities and processes used to track assets

 Tables in the Asset application

 Tracking products or services customers are using

Q44. The available case types are: (Choose two.)

 Product Support

 Order

 Product

 Support

Q45. Which one is NOT a dependency for the Customer Service Plugin?

 Task Activities

 Skills Management

 Openframe

 Communities

Q46. Articles can provide the following: (Choose three.)

 Document current and known issues

 Provide answers and responses to common issues or questions

 Information about customer’s service contract

 Share product information

Explanation

Q47. How many active OpenFrame configurations can you have on an instance?

 2

 Unlimited

 1

 3

Explanation

Q48. What is required to enable the Follow the sun field on the Customer Service Case form?

 Nothing, it is a standard field

 The value property on the form must be set to true

 The plugin ‘com.snc.csm_time_recording’ needs to be activated

 The value property on the form must be set to true and the field added to the case form

Q49. Which are the key self-service functions of the Customer Support Portal? (Choose three.)

 Community

 Knowledge Base

 Open An Incident

 Service Catalog

Explanation/Reference: https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/success/ playbook/self-service-improvement.pdf

Q50. Which of the following are channels? (Choose two.)

 Contacts

 Web

 Chat

 Article

 Loading …

How to book the ServiceNow Certified CIS CSM

Each candidate must register for the exam via the ServiceNow Webassessor website using a voucher obtained by completing the ITSM Implementation training prerequisit- Voucher codes are nontransferable and provides the candidate eligibility to sit for the Certified Implementation Specialist - IT Service Management exam only.

During the registration process, each test taker has the option of taking the exam at an Authorized Testing Center or as an online-proctored exam. In both testing venues, the Certified Implementation Specialist exam is done through a consistent, friendly, user interface customized for ServiceNow tests.

The Kryterion testing network is worldwide and all locations offer a secure, comfortable testing environment. Candidates register for the exam at a specific date and time so there is no waiting and a seat is reserved in the testing center.

Each candidate can also choose to take the exam as an online-proctored exam. This testing environment allows a candidate to take the test on his or her own system provided that certain requirements are met.

CIS-CSM Study Material, Preparation Guide and PDF Download: https://www.braindumpsit.com/CIS-CSM_real-exam.html ¹

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