This page was exported from IT Certification Exam Braindumps [ http://blog.braindumpsit.com ] Export date:Fri Apr 4 23:45:48 2025 / +0000 GMT ___________________________________________________ Title: A Fully Updated 2022 CIS-CSM Exam Dumps - PDF Questions and Testing Engine [Q27-Q50] --------------------------------------------------- A Fully Updated 2022 CIS-CSM Exam Dumps - PDF Questions and Testing Engine Easy Success ServiceNow CIS-CSM Exam in First Try ServiceNow CIS-CSM Exam Syllabus Topics: TopicDetailsTopic 1CSM Portal, Knowledge Management, Service Catalog, Communities and Performance AnalyticsTopic 2Integration with 3rd Party Systems Integration Capabilities Knowledge ManagementTopic 3Overview of CSM Application Engagement Methodology and Project PlanningTopic 4Customer Service Management System Setup and Configuration Customer Service Management Integration Difficulty in Attempting ServiceNow Certified CIS CSM Use authentic websites to prepare for CIS-CSM exam. This exam is tough given its vast syllabus. It is difficult to comprehend each and every concept but practice exams and exams are good for the preparation. Being consistent with your preparations is the key. Our preparatory guide will surely serve as a road map to ace the CIS-CSM exam. The Certified Implementation Specialist - Customer Service Management exam certifies that a successful candidate has the skills and essential knowledge to lead and contribute to the configuration, implementation, and maintenance of the ServiceNow CSM application. The exam consists of approximately (60) questions. For each question on the examination, there are multiple possible responses. The person taking the exam reviews the response options and selects the most correct answer to the question. Exam content is divided into Learning Domains that correspond to key topics and activities typically encountered during ServiceNow implementations. In each Learning Domain, specific learning objectives have been identified and are tested in the exam. For each multiple-choice question on the exam, there are at least four possible responses. The candidate taking the exam reviews the response options and selects the one response most accurately answers the question. For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. The candidate taking the exam reviews the response options and selects ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses. If a candidate fails to pass an exam, they may register to take the exam again up to three more times at a cost. There are plenty of resources available in the market place for oracle CIS-CSM exam that will help you prepare for the exam. Always remember to refer the ones from authentic and genuine sources. Our SERVICENOW CIS-CSM exam dumps and SERVICENOW CIS-CSM exam dumps pdf have all the content to pass the certification exam will not be too much difficult if the user shows aptitude for understanding complicated processes.   Q27. What is required to synchronize fields from a parent to a child case(s)?  The advanced plugin (com.sns.pa.customer_service_advanced) needs to be activated  Major Issue Management needs to be installed and certain properties enabled  No action required, this is a standard Customer Service Management feature  The role of sn_customerservice.customer_case_manager must be assigned ExplanationQ28. Which of the following roles cannot update a consumer’s record?  sn_customerservice_agent  sn_customerservice_manager  sn_customerservice.consumer_agent  admin Q29. Match the business rule to its function in the Self-Service Portal.Hot Area: ExplanationQ30. What one of the following is optional when creating a Catalog workflow?  Publishing the workflow  Defining workflow activities  Approving the workflow  Managing workflow versions Q31. In the Customer Service Management space, what does the term asset management mean?  Financial, contractual and inventory information of assets  A set of business activities and processes used to track assets  Tables in the Asset application  Tracking products or services customers are using Explanation/Reference: https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/asset- management/concept/c_AssetManagement.htmlQ32. What is required to enable the Follow the sun field on the Customer Service Case form?  Nothing, it is a standard field  The value property on the form must be set to true  The plugin ‘com.snc.csm_time_recording’ needs to be activated  The value property on the form must be set to true and the field added to the case form Explanation/Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/ customer-service-management/reference/r_CustomerServiceCaseForm.htmlQ33. Users with the sn_customerservice.proxy_contact role can do which of the following? (Choose two.)  Manage cases on behalf of customer service agents  Create cases on behalf of customers  Manage requests on behalf of customer service agents  Create requests on behalf of customers  Manage major incident communication on behalf of a customer service manager Explanation/Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/ customer-service-management/concept/employee-create-case-for-customer.htmlQ34. Match the definitions for roles relationships.Hot Area: Q35. What are the Forum User Types? (Choose three.)  Admin  Registered  Public  Custom  Moderator ExplanationQ36. Cost Information on cases is available as part of the Performance Analytics Content Pack for Customer Service.  True  False Q37. Predictive Intelligence improves triage quality by eliminating the guesswork. Predictive Intelligence supports which of the following decisions? (Choose two.)  Case Escalation  Case State  Case Categorization  Case Prioritization ExplanationQ38. Information in the Case Field ‘Contact’ is copied to which Incident Field?  Contact  User  Customer  Caller Q39. Major Issue Management uses which one of the following capabilities?  Governance Risk and Control  Targeted Communications  Asset management  Record producers Q40. What do blue circles in the timeline of a case form represent?  Note  State  Activity  Comment ExplanationQ41. Which of the following roles cannot update a consumer’s record?  sn_customerservice_agent  sn_customerservice_manager  sn_customerservice.consumer_agent  admin ExplanationQ42. Match the business rule to its function in the Self-Service Portal.Hot Area: ExplanationExplanationQ43. In the Customer Service Management space, what does the term asset management mean?  Financial, contractual and inventory information of assets  A set of business activities and processes used to track assets  Tables in the Asset application  Tracking products or services customers are using Q44. The available case types are: (Choose two.)  Product Support  Order  Product  Support Q45. Which one is NOT a dependency for the Customer Service Plugin?  Task Activities  Skills Management  Openframe  Communities Q46. Articles can provide the following: (Choose three.)  Document current and known issues  Provide answers and responses to common issues or questions  Information about customer’s service contract  Share product information ExplanationQ47. How many active OpenFrame configurations can you have on an instance?  2  Unlimited  1  3 ExplanationQ48. What is required to enable the Follow the sun field on the Customer Service Case form?  Nothing, it is a standard field  The value property on the form must be set to true  The plugin ‘com.snc.csm_time_recording’ needs to be activated  The value property on the form must be set to true and the field added to the case form Q49. Which are the key self-service functions of the Customer Support Portal? (Choose three.)  Community  Knowledge Base  Open An Incident  Service Catalog Explanation/Reference: https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/success/ playbook/self-service-improvement.pdfQ50. Which of the following are channels? (Choose two.)  Contacts  Web  Chat  Article  Loading … How to book the ServiceNow Certified CIS CSM Each candidate must register for the exam via the ServiceNow Webassessor website using a voucher obtained by completing the ITSM Implementation training prerequisit- Voucher codes are nontransferable and provides the candidate eligibility to sit for the Certified Implementation Specialist - IT Service Management exam only. During the registration process, each test taker has the option of taking the exam at an Authorized Testing Center or as an online-proctored exam. In both testing venues, the Certified Implementation Specialist exam is done through a consistent, friendly, user interface customized for ServiceNow tests. The Kryterion testing network is worldwide and all locations offer a secure, comfortable testing environment. Candidates register for the exam at a specific date and time so there is no waiting and a seat is reserved in the testing center. Each candidate can also choose to take the exam as an online-proctored exam. This testing environment allows a candidate to take the test on his or her own system provided that certain requirements are met.   CIS-CSM Study Material, Preparation Guide and PDF Download: https://www.braindumpsit.com/CIS-CSM_real-exam.html --------------------------------------------------- Images: https://blog.braindumpsit.com/wp-content/plugins/watu/loading.gif https://blog.braindumpsit.com/wp-content/plugins/watu/loading.gif --------------------------------------------------- --------------------------------------------------- Post date: 2022-10-15 12:25:38 Post date GMT: 2022-10-15 12:25:38 Post modified date: 2022-10-15 12:25:38 Post modified date GMT: 2022-10-15 12:25:38