Updated Oct-2022 Test Engine to Practice GCP-GC-IMP Dumps & Practice Exam [Q13-Q37] : IT Certification Exam Braindumps : http://blog.braindumpsit.com

Q13. What is the maximum file size that a user can upload into Genesys Cloud Documents?

10 MB

100 MB

2 GB

No Limit

Q14. You want to upload a checklist to Genesys Cloud so that the Adventure Specialists can all access it to use when preparing for a new adventure. Which menu item would you click to start the upload process?

Activity

Chat Icon

Documents

Admin

Q15. Select the Access level permission types for workspace membership. (Choose three.)

Full Access

Partial

Read Only

Write Only

Contributor

Collaborator

Q16. How do you represent your organization when you contact the Genesys Cloud support team?

Organization ID

Company Name

Agent Name

Q17. Which statements are true regarding the role of Designated Contacts? (Choose three.)

Designated Contacts provide the first level of support for their organization.

Designated Contacts must report any issues to support immediately and let support determine where the issue lies.

Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.

Designated Contacts are the only people within an organization with access to the Resource Center.

Designated Contacts are the only people within the organization who may contact and work with support.

Q18. When you configure to place a call outside the contact center, is it possible for you to assign a default country code?

Yes

Q19. What additional functionality does Communicate brings to Genesys Cloud?

Knowledge base features, such as FAQs and Communities.

Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto- attendant.

Call center features such as ACD and scripting.

Directory capabilities, such as advanced search, profiles, and keyword searching.

Q20. What should you do when a user leaves your organization to maintain high levels of security in the Genesys Cloud product suite?

Reset the user’s password.

Rename the user account.

Set the user to Inactive for 30 days, then delete the user account.

Create a role for former users and add the user to that role.

Q21. Which architectural approach is used to develop a single application as a suite of small services?

Monolithic Architecture

Microservices Architecture

Genesys Cloud Salesforce Architecture

Single Core Architecture

Q22. Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?

Genesys Cloud 1

Genesys Cloud 2

Genesys Cloud 3

Genesys Cloud 4

Q23. Where should the WAN interface of the Edge appliance connect?

A network segment that is not accessible to the public Internet.

A network segment that has access to your internal LAN.

A network segment connected directly to Customer Care.

A network segment that has outbound access to the public Internet.

Q24. How many categories of routing are there in a Call Route under the Call Routing page?

Q25. Where should the WAN interface of the Edge appliance connect?

A network segment that is not accessible to the public Internet.

A network segment that has access to your internal LAN.

A network segment connected directly to Customer Care.

A network segment that has outbound access to the public Internet.

Q26. What should you do when a user leaves your organization to maintain high levels of security in the Genesys Cloud product suite?

Reset the user’s password.

Rename the user account.

Set the user to Inactive for 30 days, then delete the user account.

Create a role for former users and add the user to that role.

Q27. Choose the types of available Phone Trunks in Genesys Cloud. (Choose two.)

Gateway

SIP

Outbound Proxy

WebRTC

Q28. Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information?

Searches performed in the Genesys Cloud suite use information in the profile to return appropriate results.

The education information can be verified against the human resources database.

The profile information can be used to keep LinkedIn information updated.

When employees have free time, they can review biographies of their peers.

Q29. When creating an external trunk, what protocol(s) can be selected? (Choose three.)

The default protocol

TCP

TLS

SIP

UDP

Q30. Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?

Genesys Cloud 1

Genesys Cloud 2

Genesys Cloud 3

Genesys Cloud 4

Q31. Which statements are true regarding the role of Designated Contacts? (Choose three.)

Designated Contacts provide the first level of support for their organization.

Designated Contacts must report any issues to support immediately and let support determine where the issue lies.

Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.

Designated Contacts are the only people within an organization with access to the Resource Center.

Designated Contacts are the only people within the organization who may contact and work with support.

Q32. What are the ways that you can place a call through Genesys Cloud? (Choose two.)

Use the built-in Dialpad.

Use the Make Call button.

Use the Call History.

Use the .NET Client.

Q33. If you want all your Edges in an Edge group to use the same WebRTC phone trunk, where should you configure that?

In the Edges configuration Network Interfaces tab, select Use the following trunks under the Phone Trunks section.

In the Edges configuration Network Interfaces tab, select Use the following trunks under the External Trunks section.

In the Edge Groups configuration Network Interfaces tab, select Inherit from Edge Group under the Phone Trunks section

In the Edges configuration Network Interfaces tab, under the Phone Trunks section, select Inherit from Edge Group and then select WebRTC phone trunk for the respective Edge group.