[Feb-2023] ITIL-4-Foundation exam torrent ITIL study guide [Q226-Q249] : IT Certification Exam Braindumps : http://blog.braindumpsit.com

NO.226 Which is a way of applying the guiding principle ‘focus on value’?

Understanding how service consumers use services

Comprehending the whole, but doing something

Recognizing the complexity of systems

Doing fewer things, but doing them better

NO.227 Which statement about change authorization is CORRECT?

A change authority should be assigned to each type of change and change model

Centralizing change authorization to a single person is the most effective means of authorization

The authorization of normal changes should be expedited to ensure they can be implemented quickly

Standard changes are high risk and should be authorized by the highest level of change authority

NO.228 Which is the addition, modification or removal of anything that could have an effect on services?

A change

An event

An incident

A problem

NO.229 Which practice helps to ensure that the services delivered to customers are aligned with their needs?

Service request management

Change enablement

Problem management

Service level management

NO.230 Which value chain activity ensures that ongoing service activity meets user expectations?

Plan

Engage

Obtain/build

Deliver and support

NO.231 Which service value chain activity deals with the purchase of new products?

Engage

Obtain/build

Plan

Improve

NO.232 Which practice recommends that organizations develop competencies an techniques such as strength, weakness, opportunity, and threat (SWOT) analysis, and balanced scorecards?

Incident management

Continual improvement

Service request management

Change enablement

NO.233 Which is an objective of the design coordination process?

To produce service design packages and ensure they are handed over to service transition

To assess and evaluate all changes and their impact on service designs

To document the initial structure and relationship between services and customers

To gather and document new service level requirements from the customer

NO.234 Which service transition process provides guidance about converting data into information?

Change evaluation

Knowledge management

Service validation and testing

Service asset and configuration management

NO.235 What three elements make up the Service Portfolio?

Customer portfolio, service catalogue and retired services

Customer portfolio, configuration management system and service catalogue

Service pipeline, service catalogue and retired services

Service pipeline, configuration management system and service catalogue

NO.236 Which is one of the five aspects of service design?

Management information systems and tools

Risk analysis and management approach

Management policy for business case creation

Corporate governance and policy

NO.237 Which of the following is the MOST important ‘or effective incident management?

Collaboration tools and techniques

Balanced scorecard review

Automated pipelines

A variety of access channels

NO.238 Which practice is responsible for moving new or changed components to live or other environments?

Release management

Deployment management

Change enablement

Supplier management

NO.239 Identify the missing word in the following sentence.
Sponsor is the role that authorizes budget for service [?)

value

consumption

management

provision

NO.240 What is the effect of increased automation on the ‘service desk1 practice?

Increased ability to focus on fixing technology instead of supporting people

Greater ability to focus on customer experience when personal contact is needed

Elimination of the need to escalate incidents to support teams

Decrease in self-service incident logging and resolution

NO.241 What can be used to help determine the impact level of a problem?

Definitive media library (DML)

Configuration management system (CMS)

Statement of requirements (SOR)

Standard operating procedures (SOP)

NO.242 Which activity contributes to the ‘where are we now?’ step of the ‘continual improvement’ model?

Executing improvement actions

Performing baseline assessments

Defining the improvement plan

Understanding the business mission

NO.243 What are the three phases of ‘problem management’?

Problem identification, problem control, error control

Problem analysis, error identification, incident resolution

Problem logging, problem classification, problem resolution

Incident management, problem management, change control

NO.244 Identify the missing word in the following sentence.
The purpose of the ‘supplier management’ practice is to ensure that the organization’s suppliers and their performances are [?] appropriately to support the seamless provision of quality products and services.

measured

rewarded

managed

defined

NO.245 Which statement about the ‘four Ps’ of service design is CORRECT?

Processes refers to skill and training

Partners refers to suppliers and vendors

People refers to technology and tools

Products refers to producers and metrics

NO.246 Which is a purpose of the ‘relationship management’ practice?

To systematically observe services and service components

To protect the information needed by the organization to conduct its business

To be the entry point and single point of contact for the service provider with all of its users

To identify, analyze, monitor, and continually improve links with stakeholders

NO.247 Which practice recommends the use of event-based surveys to gather feedback from customers?

Service level management

Change enablement

Service request management

Problem management

NO.248 What should be used to set user expectations for request fulfilment times?

The consumer demand for the service

The time that the customer indicates for service delivery

The service levels of the supplier

The time needed to realistically deliver the service

NO.249 Which is an example of a business related measurement?

The number of passengers checked in

The average time to response to change requests

The average resolution time for incidents

The number of problems resolved

[Feb-2023] ITIL-4-Foundation exam torrent ITIL study guide [Q226-Q249]

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