[Oct-2023] ITIL ITIL-Foundation Exam Basic Questions With Answers [Q167-Q184] : IT Certification Exam Braindumps : http://blog.braindumpsit.com

QUESTION 167
Which describes a proactive trigger for problem management?

Automated detection of an infrastructure or application fault, using event/alert tools automatically to raise an incident

Analysis of an incident by a technical support group which reveals that an underlying problem exists, or is likely to exist

Suspicion or detection of a cause of one or more incidents by the service desk

Trending of historical incident records to identify one or more underlying causes

QUESTION 168
Which one of the following functions would be responsible for the management of a data centre?

Technical management

Service desk

Application management

Facilities management

QUESTION 169
The consideration of value creation is a principle of which stage of the service lifecycle?

Continual service improvement

Service strategy

Service design

Service transition

QUESTION 170
Which of the following would NOT be contained in a release policy?

Naming and numbering conventions

Entry and exit criteria of the release into testing

Roles and responsibilities for the release

The risk register for the release

QUESTION 171
What is a change of state that has significance for the management of a configuration item (CI) called?

An event

A baseline

A change to a service level agreement

A request for change (RFC.

QUESTION 172
From the perspective of the service provider, who is the person or group that agrees their service targets?

The user

The customer

The supplier

The administrator

QUESTION 173
Which statement is CORRECT?

A function is a set of responsibilities allocated to a service manager

A process is a team or group of people and the tools they use to perform one or more activities

A function is a set of specialised organisational capabilities

A process is a structured set of activities designed to accomplish a specific objective

QUESTION 174
Remediation planning is BEST described in which of the following ways?

Planning how to recover the cost of a change

Planning the steps required to be taken if a change is unsuccessful

Planning how to compensate a user for a failed change

Planning how to advise the change requestor of a failed change

QUESTION 175
Which one of the following are the two primary elements that create value for customers?

Value on investment (VOI) and return on investment (ROI)

Customer and user satisfaction

Service requirements and warranty

Resources and capabilities

QUESTION 176
Which of the following is the BEST description of a centralized service desk?

The desk is co-located within or physically close to the user community it serves

The desk uses technology and other support tools to give the impression that multiple desk locations are in one place

The desk provides 24 hour global support

There is a single desk in one location serving the whole organization

QUESTION 177
Which statement should NOT be part of the value proposition for Service Design?

Reduced total cost of ownership

Improved quality of service

Improved Service alignment with business goals

Better balance of technical skills to support live services

QUESTION 178
Which of the following is NOT a service desk type recognized in the service operation volume of ITIL / guidance?

Local

Centralized

Outsourced

Virtual

QUESTION 179
The effective management of risk requires specific types of action. Which of the following pairs of actions would be BEST to manage risk?

Training in risk management for all staff and identification of risks

Identification of risk, analysis and management of the exposure to risk

Control of exposure to risk and investment of capital

Training of all staff and investment of capital

QUESTION 180
Which is the CORRECT list for the three levels of a multi-level service level agreement (SLA.?

Technology, customer, user

Corporate, customer, service

Corporate, customer, technology

Service, user, IT

QUESTION 181
What term describes assurance that a product or service will meet its agreed requirements?

Underpinning contract

Warranty

Service level agreement

Utility

QUESTION 182
Which Functions are included in IT operations management?

Network management and application management

Technical management and change management

IT operations control and facilities management

Facilities management and release management

QUESTION 183
Third parties responsible for supplying goods or services that are required to deliver IT services is a description of which stakeholder?

External Customers

Suppliers

Operations

External Consultants

QUESTION 184
Which function or process would provide staff to monitor events in an operations bridge?

Technical management

IT operations management

Request fulfilment

Applications management