This page was exported from IT Certification Exam Braindumps [ http://blog.braindumpsit.com ] Export date:Fri Apr 4 23:47:51 2025 / +0000 GMT ___________________________________________________ Title: [Oct-2023] ITIL ITIL-Foundation Exam Basic Questions With Answers [Q167-Q184] --------------------------------------------------- [Oct-2023] ITIL ITIL-Foundation Exam: Basic Questions With Answers New 2023 Realistic Free ITIL ITIL-Foundation Exam Dump Questions and Answer ITIL (Information Technology Infrastructure Library) is a globally recognized framework for IT Service Management. It provides a comprehensive set of best practices that help organizations deliver high-quality IT services that meet the needs of their customers. The ITIL-Foundation (ITIL Foundation Certification - IT Service Management) Exam is a certification that validates the knowledge and understanding of ITIL concepts and practices. ITIL Foundation Certification Exam is a valuable qualification for anyone who wants to enter the IT service management field or enhance their knowledge and skills in ITIL. It provides candidates with a comprehensive understanding of the ITIL framework and its implementation. ITIL Foundation Certification - IT Service Management certification is recognized globally and is highly valued by employers, making it a worthwhile investment in your career.   QUESTION 167Which describes a proactive trigger for problem management?  Automated detection of an infrastructure or application fault, using event/alert tools automatically to raise an incident  Analysis of an incident by a technical support group which reveals that an underlying problem exists, or is likely to exist  Suspicion or detection of a cause of one or more incidents by the service desk  Trending of historical incident records to identify one or more underlying causes QUESTION 168Which one of the following functions would be responsible for the management of a data centre?  Technical management  Service desk  Application management  Facilities management QUESTION 169The consideration of value creation is a principle of which stage of the service lifecycle?  Continual service improvement  Service strategy  Service design  Service transition QUESTION 170Which of the following would NOT be contained in a release policy?  Naming and numbering conventions  Entry and exit criteria of the release into testing  Roles and responsibilities for the release  The risk register for the release QUESTION 171What is a change of state that has significance for the management of a configuration item (CI) called?  An event  A baseline  A change to a service level agreement  A request for change (RFC. QUESTION 172From the perspective of the service provider, who is the person or group that agrees their service targets?  The user  The customer  The supplier  The administrator QUESTION 173Which statement is CORRECT?  A function is a set of responsibilities allocated to a service manager  A process is a team or group of people and the tools they use to perform one or more activities  A function is a set of specialised organisational capabilities  A process is a structured set of activities designed to accomplish a specific objective QUESTION 174Remediation planning is BEST described in which of the following ways?  Planning how to recover the cost of a change  Planning the steps required to be taken if a change is unsuccessful  Planning how to compensate a user for a failed change  Planning how to advise the change requestor of a failed change QUESTION 175Which one of the following are the two primary elements that create value for customers?  Value on investment (VOI) and return on investment (ROI)  Customer and user satisfaction  Service requirements and warranty  Resources and capabilities QUESTION 176Which of the following is the BEST description of a centralized service desk?  The desk is co-located within or physically close to the user community it serves  The desk uses technology and other support tools to give the impression that multiple desk locations are in one place  The desk provides 24 hour global support  There is a single desk in one location serving the whole organization QUESTION 177Which statement should NOT be part of the value proposition for Service Design?  Reduced total cost of ownership  Improved quality of service  Improved Service alignment with business goals  Better balance of technical skills to support live services QUESTION 178Which of the following is NOT a service desk type recognized in the service operation volume of ITIL / guidance?  Local  Centralized  Outsourced  Virtual QUESTION 179The effective management of risk requires specific types of action. Which of the following pairs of actions would be BEST to manage risk?  Training in risk management for all staff and identification of risks  Identification of risk, analysis and management of the exposure to risk  Control of exposure to risk and investment of capital  Training of all staff and investment of capital QUESTION 180Which is the CORRECT list for the three levels of a multi-level service level agreement (SLA.?  Technology, customer, user  Corporate, customer, service  Corporate, customer, technology  Service, user, IT QUESTION 181What term describes assurance that a product or service will meet its agreed requirements?  Underpinning contract  Warranty  Service level agreement  Utility ExplanationWarranty: is fit for use; how the service is delivered; assurance that a product or service will meet its agreed requirements for availability, capacity, security, continuity References:-https://www.quia.com/jg/2634480list.htmlhttps://itilblues.wordpress.com/2007/12/14/itil-v3-utility-QUESTION 182Which Functions are included in IT operations management?  Network management and application management  Technical management and change management  IT operations control and facilities management  Facilities management and release management QUESTION 183Third parties responsible for supplying goods or services that are required to deliver IT services is a description of which stakeholder?  External Customers  Suppliers  Operations  External Consultants QUESTION 184Which function or process would provide staff to monitor events in an operations bridge?  Technical management  IT operations management  Request fulfilment  Applications management  Loading … Guaranteed Success in ITIL Foundation Certification ITIL-Foundation Exam Dumps: https://www.braindumpsit.com/ITIL-Foundation_real-exam.html --------------------------------------------------- Images: https://blog.braindumpsit.com/wp-content/plugins/watu/loading.gif https://blog.braindumpsit.com/wp-content/plugins/watu/loading.gif --------------------------------------------------- --------------------------------------------------- Post date: 2023-10-13 09:02:35 Post date GMT: 2023-10-13 09:02:35 Post modified date: 2023-10-13 09:02:35 Post modified date GMT: 2023-10-13 09:02:35