Prepare Energy-and-Utilities-Cloud Exam Questions [2024] Recently Updated Questions [Q21-Q41]

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Prepare Energy-and-Utilities-Cloud Exam Questions [2024] Recently Updated Questions

Give push to your success with Energy-and-Utilities-Cloud exam questions

Q21. When considering data mastery in Energy and Utilities Cloud, which two types of data should remain mastered in the relevant legacy application?

Caserdated data

Contact data

Meter reading data

Billing related data

Q22. Which three features are included in the Energy and Utilities Cloud Console?

Customer Story

Multiple tabs, such as Overview.Biling. and Usage

Configuration options with significant coding

Rate Comparison

Customer 360 view

Q23. An energy company wants to accurately price quotes for new. small and medium businesses, which two scenarios would require integration to a third-party system?

Some customers existed on a legacy billing system from previous contracts

Meter technical data is required from the Distributed System Operator (DSO) m order to confirm supply is possible

The potential customer began their journey using WhatsApp.

Credit ratings are actively used as a pricing input for small and medium business customers

Q24. An implementation team has requested an org containing the Energy and Utilities Cloud Large Account Sales Management application. After working with the app. they determine that they need the functionality of the homepage for agents and team leaders.
How does the team get the required components into their development environment?

The team should follow the documentation and migrate the required components into the* development environment.

The team needs to copy and paste the required components from their trial environment into their development environment.

The team should take a look at the application code, and then go and re-type the code into their development environment.

The team should request the Energy and Utilities Cloud engineering team to deploy the necessary components into the project development environment.

Q25. Which four objects does the EnergyRuntimeServiceSFS sample permission set give View All and Modify All permissions to a user?

Work Order. Work Order Line Hem, Service Appointment, Work Type

Work Order. Work Type. Service Appointment. Service Territory

Work Order. Work Order Line Item Work Procedure. Work Plan

Work Order. Work Order Line item. Service Territory. Work Type

Q26. An energy company wants to calculate the estimated monthly amount a customer needs to pay.
How can a consultant configure Energy and Utilities Cloud CPQ to calculate monthly commodity pricing?

Using onetime price

Using monthly recurring price

Using a subscription pricing plan

Using usage price

Q27. Which two standard Energy and Utilities Cloud data model characteristics are used to differentiate B2B and B2C customers?

Accounts with RecordType Business are used to represent B2B customers.

Accounts with RecordType Consumer are used to represent B2C customers

Person accounts are used to represent B2C customers.

Accounts with RecordType Service are used to represent B28 customers

Q28. A consultant is facilitating their first requirements gathering session with an energy company in the initial stages of an Energy and Utilities Cloud project and is trying to get clarify on businessrequirements. The decision will impact numerous contractor organizations that employ the technicians, so the solution should ensure work is distributed fairly and consistently.
Which two approaches can the consultant take to achieve a consensus while building trust?

Focus primarily on the contractor organization’s concerns.

Propose compromises between stakeholders that could result in collective positive outcomes.

Demonstrate expertise right away to achieve the fastest stakeholder agreement

Ask probing questions to understand and document the needs of all stakeholders.

Q29. An energy company has implemented Energy and Utilities Cloud in its call center, and they’re now considering extending Salesforce for their customer self-service portal.
What value would the Energy and Utilities Cloud Communities license provide compared tostandard Salesforce Communities?

Energy and utilities Cloud for Communities comes with a set of customizations that would otherwise have to be created through Apex

Energy and utilities Cloud extends the data model, user interfaces, integrations, and processes used in the call center to the self-service communities’ website

Energy and Utilities Cloud provides the same data model and tools as the call center to build the self-service portal, but the components used in the call center cannot be reused

Energy and Utilities Cloud includes a self-service portal built on communities that cannot be further modified to make implementations simple and easy

Q30. An energy company wants to integrate its current Product Catalog legacy system with its Salesforce org.
which uses Industries CPQ. In this API. all products require a Product type, which can be one of four values:
Energy, Batteries. Measurement, or Solar Panels This information must be captured in Salesforce and be easily searchable in the org to be sent to the system.
What is the recommended way to design it in Energy and Utilities Cloud?

A picklist field can be added to the Prodoct2 object

A picklist attribute can be configured and associated to the base object type.

A Velocity Picklist can be configured and related to Produc12 object

A picklist attribute can be configured and associated to each product individual

Q31. An Administrator needs help generating an accurate report to identify the average response time to installing new electricity connections.
What two elements need to be defined during the discovery phase of the implementation?

Identify the data sources to generate the customer’s new connections reports and dashboards

Define the business stakeholders for the customer’s new connections process.

Define the data to be migrated for the customer’s connections process

Define the metrics to measure the customer’s new connections process.

Q32. An energy company has decided to keep the latest customer invoice in Energy and Utilities Cloud to improve performance Which object is used to store this data?

Service Account

Account

Bill

Statement

Q33. The administrator of an energy company needs to manage the lifecycle of new contracts in Salesforce. After the generation of the contract, it needs to be sent to the customer for eSignature through DocuSign.
Which two features of Contract Lifecycle Management and OmniStudio can be used?

The ‘Send for eSignature’ Velocity action can be used to send the last version of the contract document to DocuSign

An Omni script can be configured, and a DocuSign Envelope action can be used to email the contract for signature.

An Integration Procedure with an HTTP action is needed to integrate with DocuSign. which can be called from an Omniscript

An integration Procedure with a DocuSign Signature action can be called from an Omniscript to email the contract for signature

Q34. An energy company was onboarded on Energy and Utilities Cloud. They want to see now many Energy and Utilities Cloud licenses are assigned.
What’s the most effective way to check for the number of their assigned Energy and Utilities Cloud licenses?

Call Salesforce Support to get the Energy and Utilities Cloud information.

Go to Setup -> Company Information -> Permission Set Licenses.

Go to Setup -> installed Packages -> Vlocity CMT to see the Energy and Utilities Cloud license information.

Execute a SOQL query to retrieve the license count

Q35. An energy utility company is implementing the Customer Acquisition Management application. The application should support unauthenticated self-serve portal users.
What’s the preferred method to configure the application security to meet the requirement?

A consultant should assign an EnergyRuntimeSales sample permission set to the Guest User profile and an EnergyRuntimeSalesCustomerCommunityUser sample permission set to customer community users.

A consultant shouldcreate new permission sets to grant appropriate access to all required objects.

The Customer Acquisition Management application cannot support unauthenticated self serve portal users

A consultant should assign an EnergyftuntimeB2CSales sample permission set to the Guest User profile and an Energyfiuntime82CSalesCustomerCommunityUser sample permission set to customer community users.

Q36. An energy company urgently needs to replace its current customer information system (CIS). The current system is at end-of-life and unsupported Because the cost to replace the CIS is so high, executives contemplate putting all other projects on hold. This would delay the planned Energy and Utilities Cloud implementation.
The executive committee asks a consultant for a recommended, cost-effective approach to maximize the return on investment.
Which two courses of action should the consultant recommend?

Implement Energy and Utilities Cloud and simultaneously replace the customer information system with a cloud based billing system.

First, implement Energy and Utilities Cloud and integrate it with the current customer information system through a q middleware platform. Then, replace the customer information system with a more modern one and reconnect the integration points between middleware and the new CIS.

To avoid reworking to integrations, deploy a new customer information system first then implement Energy and Utilities Cloud.

Cancel the Energy and Utilities Cloud implementation and replace the CIS. because modem CIS systems have all the necessary functionality to effectively track and manage customer engagements in any channel.

Q37. A customer is ready to install the managed package for Energy and Utilities Cloud.
Which two Product Schedules settings must be enabled for all products as a prerequisite step for a successful installation?

Product Scheduling

Revenue Scheduling

Quantity Scheduling

Inventory Scheduling