(2025) GCP-GCX Exam Dumps, Practice Test Questions BUNDLE PACK [Q22-Q40] : IT Certification Exam Braindumps : http://blog.braindumpsit.com

NEW QUESTION 22
Select the reasons behind a user not receiving calls through their assigned DID number or extension. (Choose two.)

The DID number and extension are not listed in the DID or extension pools.

The DID number and extension are considered the same numbers and entered into the same phone.

The user does not have the proper license type, roles, and permissions.

The DID number and the extension do not have the same last 4 digits.

NEW QUESTION 23
Which Genesys Cloud CX feature helps reduce wait time for each call?

Automatic Call Distribution

Workforce Management

Skill-based Routing

IVR

NEW QUESTION 24
Genesys Cloud CX tracks metric statistics in __________ minute intervals.

20

30

45

10

NEW QUESTION 25
You are preparing to deploy Genesys Cloud CX and need to order trunks.
Where can you find guidelines on PSTN carrier requirements?

By asking your carrier what you would need.

On the PSTN carrier’s web site.

Get a default trunk line installed.

In the Genesys Cloud CX Resource Center.

NEW QUESTION 26
All of the following are steps that need to be completed to configure an Edge appliance, EXCEPT
__________.

Create a Site

Assign the Edge to a Site

Configure a trunk

Create an Edge Group

Associate the network interface

Authenticate the Edge

Configure the Edge Connectors

NEW QUESTION 27
Which of the following types of interactions can be configured for Recording Policies?

Call

Chat

Email

Message

All of the above

NEW QUESTION 28
Which of the following Genesys Cloud CX features helps ensure that enough agents are in the right place at the right time?

Routing

Queue Management

Workforce Management

Reporting and Analytics

NEW QUESTION 29
If you have not configured an email address to report issues to, Genesys Cloud CX:

Automatically creates an email address and routes all such emails to this address.

Does not route the emails to any email address.

Sends the emails to anyone who has the admin role assigned in your organization.

Collects such emails and stores it until an email address to report issues is configured.

NEW QUESTION 30
Select all available options for adding widgets to a performance dashboard. (Choose four.)

Agent Status

Grid

Text

Metric

Interaction

Chart

NEW QUESTION 31
Which of the following best defines the ACD evaluation method Best Available Skills?

Looks for the first available agent and Ignores any skill requirements

A Matches the interaction to the first available agent who has all of the requested skills.

Evaluates the first 100 agents to find the agent with the highest average proficiency rating

The average is calculated using the agent’s proficiency rating for each of the requested skills

NEW QUESTION 32
Phone redundancy extends to include call survivability – Even when the connection to the Edge is lost, it prevents active calls from getting disconnected.

True

False

NEW QUESTION 33
Profiles can contain various types of information about people in the organization.
Why it is essential to have employees complete their profile information?

Searches performed in the Genesys Cloud CX suite use information in the profile to return appropriate results.

The education information can be verified against the human resources database.

The profile information can be used to keep Linkedin details updated.

When employees have free time, they can review biographies of their peers.

NEW QUESTION 34
What additional functionality does Communicate bring to Genesys Cloud CX?

Knowledge-based features, such as FAQs and communities.

Unified communications features, such as telephony, unified messaging, voice conferencing, and auto-attendant.

Call center features, such as ACD and scripting.

Directory capabilities, such as advanced search, profiles, and keyword searching.

NEW QUESTION 35
Sam is in charge of handling incoming interactions that are sent via the queue. Some calls enter and exit the queue without being handled or terminated.
What terminology is used to describe such calls?

IVR

Abandon

Flow-outs

Disconnect

NEW QUESTION 36
Which of the following add-on options are provided in Genesys Cloud CX? (Choose three.)

AI

VR

Digital

Human Capital Management

Workforce Engagement

NEW QUESTION 37
What level of permissions does a user require to view the organization settings?

Admin

Agent

Supervisor

All of the above

NEW QUESTION 38
Which of the following is NOT a Genesys Cloud CX Collaborate feature?

Text Chat

AI Chat

Video Chat

Content Management

NEW QUESTION 39
Select all access level permission types for workspace (Documents > Workspace) membership. (Choose three.)

Full Access

Partial

Read-Only

Write-Only

Contributor

Collaborator

NEW QUESTION 40
WebRTC phones require all hardware and software to be properly installed.

True

False