[Dec-2025] The Best ITIL 4 Strategist ITIL4-DPI Professional Exam Questions [Q11-Q27]

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[Dec-2025] The Best ITIL 4 Strategist ITIL4-DPI Professional Exam Questions

Try 100% Updated ITIL4-DPI Exam Questions [2025]

QUESTION 11
An organization has IT divisions distributed globally. As the organization has grown, it has become difficult to align the activities of the IT divisions with the organization’s objectives.
How can the organization ensure that all IT activities are aligned with the organization’s objectives?

Put compliance controls in place to ensure that all centres of expertise are following the same practices

Prioritize risk mitigation strategies in alignment with the organization’s risk appetite

Establish increasingly detailed objectives at each level of the organization that align directly with the objectives of the layer above

Collect feedback from both organizational and IT leadership from each region

QUESTION 12
An organization has determined that a significant percentage of incidents have delayed resolutions because they are escalated to the wrong team, and need to be reassigned before they can be resolved. They plan to improve the flow of work by improving the accuracy of incident escalation.
What is this an example of?

Collecting feedback

Elimination of waste

Addressing the four dimensions

Organizational change management

QUESTION 13
Which BEST describes the relationship between planning and risk?

Planning is a high-level function, risk management is a tactical activity

Planning should always consider risks and how to mitigate them

Planning focuses on what needs to be accomplished, risk management is part of how work is to be performed

Risk management is the exclusive domain of dedicated risk managers

QUESTION 14
Which statement describes the influence of services on service consumers’ outcomes, costs, and risks?

Services can negatively affect some outcomes while supporting others

Services remove risks from service consumers without introducing new ones

The key benefit of services is to reduce costs and risks

A service should introduce fewer costs than it removes

QUESTION 15
At the start of an organizational change initiative, the managers of an organization ensure that stakeholders know what the change is supposed to achieve and encourage them to discuss it.
Which organizational change management requirement does this MOST contribute to?

Clear and relevant objectives

Strong and committed leadership

Willing and prepared participants

Sustained improvement

QUESTION 16
An organization recently established a continual improvement team to promote and enable continual improvement throughout the SVS. The members of the team are discussing the team’s role in continual improvement across the organization.
Which is the BEST description of the team’s role in this situation?

The team should be the central point of responsibility for the identification, proposal, and implementation of all improvements

The team should ensure that everyone in the organization is empowered and trained to identify and propose improvements

The team should focus on the improvement of the ‘continual improvement’ practice

The team should ensure that every improvement initiative strictly follows the steps in the ITIL continual improvement model

QUESTION 17
A retailer is considering introducing a new virtual reality feature to its online presence. Recognizing this is a significant effort requiring new skills and technology, the CIO has asked the operations manager to assess the impact to the organization.
Which assessment method would work BEST in this situation?

Customer satisfaction analysis

Gap analysis

SLA achievement analysis

Process maturity assessment

QUESTION 18
A retailer is considering introducing a new virtual reality feature to its online presence. Recognizing this is a significant effort requiring new skills and technology, the CIO has asked the operations manager to assess the impact to the organization.
Which assessment method would work BEST in this situation?

Gap analysis

Process maturity assessment

Customer satisfaction analysis

SLA achievement analysis

QUESTION 19
A legacy financial system requires the user to manually enter the time and date of transactions to meet regulatory requirements. A recent internal audit has shown that these fields are often blank.
Which are TWO effective controls that could improve compliance?
* Modify the application to automatically add the current date and time when a transaction is entered
* Establish a communication plan to remind users of the importance of including the date and time on transactions
* Develop a goals cascade so that all staff know their role in achieving company goals
* Create a report showing non-compliant records and take appropriate action to correct them

1 and 2

2 and 3

3 and 4

1 and 4

QUESTION 20
A CIO has made value stream mapping a key part of an IT improvement effort. A value stream map for existing services is being developed.
Which approach would produce the BEST results?

Hire process consultants to develop process maps, and minimize the involvement of staff in the design of the future state of the value stream

Ask stakeholders to document all value stream activities for which they are responsible, then assign team members to each activity to develop improvements

Hire an organizational change management consultant to identify the attitudes, behaviours, and cultural changes that are required to make value streams more effective

Ask stakeholders to collaborate to optimize and eliminate waste, and establish metrics for measuring improvement

QUESTION 21
In an organization, a service desk team employs experienced staff who have worked there for many years and have good relationships with support teams. The organization has a good improvement culture, and staff are encouraged to use their experience and identify improvements. They are developing a new policy for handling incidents.
Which is the BEST approach for this new policy?

Ensure that any identified exceptions are excluded from the policy to improve clarity

Ensure that all teams involved in incident resolution collaborate in the development of the policy

Implement the policy for service desk staff before informing other affected support teams

Engage with stakeholders to ensure that as much detail as possible is included in the policy

QUESTION 22
What is the difference between a policy and a control?

A policy is a type of control that states what management expects

A control is a type of policy that directs staff behaviour

Policies focus on organizations and people, controls focus on information and technology

Policies are defined by governance, controls are defined by management

QUESTION 23
Which type of plan would outline the organizational vision for a multi-year infrastructure expansion?

Project

Tactical

Operational

Strategic

QUESTION 24
The IT organization of a large company has an existing improvement programme. Individual IT divisions have fully embraced continual improvement. The business has seen areas of improved performance, but the improvements do not last long.
Which action BEST maintains long-term improvement?

Starting all improvement efforts with a clear understanding of the current and desired future state

Developing a business case for continual improvement and asking for support from senior management

Establishing a strong governance capability to help build a culture of continual improvement

Developing a value stream map for the continual improvement effort to better understand how it is working

QUESTION 25
A manager is planning which interfaces will be needed across the value stream when a new service is created.
Which of these steps should be carried out FIRST?

Identify tools that will be used to develop and deploy the service

Identify practices that will be used to create and manage the service

Identify utility and warranty requirements for the service

Identify and involve stakeholders in the service

QUESTION 26
Which is a result of an organization following the local laws of a country where it operates?

Improved governance

Increased risk

Improved compliance

Increased value

QUESTION 27
Which describes ‘scope of control’?

The content of a service improvement plan

The set of risks that are owned and assessed by a department manager