New (2023) Salesforce Salesforce-Sales-Representative Exam Dumps [Q16-Q36]

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New (2023) Salesforce Salesforce-Sales-Representative Exam Dumps

Best Way To Study For Salesforce Salesforce-Sales-Representative Exam Brilliant Salesforce-Sales-Representative Exam Questions PDF

Salesforce Salesforce-Sales-Representative Exam Syllabus Topics:

Topic	Details
Topic 1	Develop and present the value proposition of a solution based on customer needs Explain pipe progression and stage velocity
Topic 2	Calculate sales quota attainability based on account, territory, and prospect insights Identify and remove all challenges to finalize the deal
Topic 3	Analyze pipeline health insights ensuring data integrity to improve customer relevance Assess forecast accuracy to drive opportunity consistency
Topic 4	Develop business relationships and build partnerships with key roles and personas Explain key inputs that drive the forecasting process
Topic 5	Gain customer commitment and close formal contract Demonstrate thought leadership and build credibility to shift the customer’s thinking
Topic 6	Identify how to qualify a prospect and when to move to the next stage of the sales process Identify the actions needed to book and fulfill orders
Topic 7	Measure the risks and opportunities associated with a business deal Nurture relationships and drive product adoption to maximize value for the customer

QUESTION 16
What is the desired outcome of an upsell proposal?

To optimize existing product offerings

To decrease customer churn rate

To maintain current agreement during a renewal

QUESTION 17
A sales representative is given an objection and shows respect for the customer’s opinion.
What level of listening is the sales rep leveraging?

Attentive

Selective

Empathetic

QUESTION 18
A sales representative wants to transition to a recommendation in a way that demonstrates their ability to provide a competitive solution.
What should they use?

Summary statement

Success story

Solution unit

QUESTION 19
A customer has questions about the features of one product they are evaluating.
What is the first step the sales representative should take to address this?

Supply product references.

Schedule new product demo.

Dispatch service technician.

QUESTION 20
A sales representative is having a difficult conversation with a customer who is delaying making a decision to move forward without providing much detail.
What should the sales rep do to uncover why the customer is delaying the decision?

Highlight the benefits of the product to the customer.

Ask pointed questions to identify customer interests.

Discuss the customer’s concerns with their internal team.

QUESTION 21
After a number of meetings and conversations, a sales representative is invited to pitch to a prospective customer.
How should the sales rep build credibility with the prospect to better their chances of a successful pitch?

Base the pitch on what the prospect has explicitly told them in previous conversations.

Base the pitch on the sales rep’s company’s proven, most successful product lines.

Base the pitch on discovery research into the prospect’s customers’ challenges.

QUESTION 22
A sales representative is strategizing on how to most effectively communicate with a key prospect.
Which approach should they take?

Repeat key messaging to make sure it lands with the prospect.

Send emails to the prospect less frequently.

Provide unique selling points to the prospect that add value each time.

QUESTION 23
Universal Containers (UC) is starting its third fiscal quarter and wants to ensure its sales representatives’ territory plans will be successful.
Which activity should UC and its sales reps review mid-year to ensure success?

Survey the sales team and get recommendations.

Change plans to provide a fresh view on each account.

Assess prospect and account quality to prioritize leads.

QUESTION 24
Which element should a sales representative understand to determine if a sale quota is attainable?

Measures such as activity and outcome

If the compensation plan is capped or uncapped

The percentage of variable compensation

QUESTION 25
How many days are recommended between calls when reaching out to contacts at strategic accounts?

Two business days

Four business days

Twenty-five business days

QUESTION 26
A sales team knows the importance of building an accurate forecast.
Which foundational priority should be in place to help ensure data quality across teams?

Collaboration

Pipeline visibility

Sales process

QUESTION 27
A sales representative uses job titles as an indicator to qualify leads.
Which relevant information does the job title typically indicate about the lead to the sales rep?

Whether the lead is engaged in the sales process

Whether the lead is based within their region

Whether the lead has sufficient buying power

QUESTION 28
In which way should a sales representative drive trust through professional competency?

Asking questions to look for common interests, personal motivators, and hesitation

Collecting and processing information on products, competitors, and industries

Understanding the buyer’s experience in the market and years of service

QUESTION 29
A sales representative wants to track which opportunities in their pipeline contain items that customers need for an event next month.
How does tracking this help the sales rep manage risk?

These deals must be assigned a surcharge.

These deals can be expedited it required.

These deals can move to the next stage.

QUESTION 30
A sales representative is assigned to high-value prospects.
What can the sales rep do to gain their interest?

Identify potential trigger events as the reason to reach out to prospects.

Connect with customers associated with the prospect on social media.

Focus on personal details when communicating with the prospect.

QUESTION 31
A sales representative is preparing a presentation to showcase the value proposition of their solution to a prospect.
What should be the main objective of this presentation?

To provide an in-depth analysis of the prospect’s competitors and market trends

To build credibility with the prospect using their public speaking skills and professional appearance

To communicate how the solution addresses the prospect’s pain points and needs, and delivers tangible return on investment (ROI)

QUESTION 32
A sales representative has a pipeline with a mix of opportunities at various stages.
The sales rep wants to improve stage velocity.
What should the sales rep do to improve stage velocity?

Sort deals by size and focus on the largest ones first.

Obtain guidance from a manager and create a follow-up cadence.

Survey customers and engage them when the customer requests.

QUESTION 33
After a sales representative presents a value proposition to customers, they raise some objections. The sales rep understands their reasoning and negative emotional reaction.
Which step should the sales rep take next to address these objections?

Ask questions to determine if they can get the deal back on track.

Stand by the solution and point out their misunderstanding.

Compare risks and benefits using features, advantages, and benefits (FAB).

QUESTION 34
A customer’s order was sent to the incorrect warehouse for fulfillment. The order has yet to be fulfilled.
What should the sales representative check to fulfill the order through a different warehouse?

Product inventory

Shipping time

Pricing information

QUESTION 35
A sales representative is fulfilling an order using the step-by-step instructions for that specific customer What are these instructions known as?

Fulfilment procedures

Standard operating procedures

Standard engagement steps

QUESTION 36
How does a sales representative determine if a customer might be a valid prospect for the product?

Review the customer’s website and tell the prospect that the product will solve their problems.

Understand the customer’s pain points and what they attempted in the past that was unsuccessful.

Uncover what the customer is planning to do and the executive staff’s purchasing preferences.