Free 1z0-1038-22 Braindumps Download Updated on Dec 21, 2022 with 97 Questions [Q11-Q25]

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Free 1z0-1038-22 Braindumps Download Updated on Dec 21, 2022 with 97 Questions

Oracle 1z0-1038-22 Exam Practice Test Questions

QUESTION 11
Which three statements are true about Service Level Agreements?

They enable you to specify the duration for which an incident can be kept in waiting status.

They enable you to restrict what agents can view as part of navigation on the console.

They enable you to restrict the knowledge articles that are viewed by end users in the Customer Portal.

They enable you to restrict the number of incidents raised by end users through various channels.

They enable you to set a timeline for an agent to respond to an incident.

They enable you to set the reports that are visible to an agent.

QUESTION 12
An agent tries to open an incident from his or her recent items.
Which three components determine what appears to the agent on opening an incident record?

Configuration settings

Workspace rules

SLAs

Profile functional permissions

Profile navigation assignment

Profile workspace assignment

QUESTION 13
When a new customer submits an incident via email, they get a message with a user ID and password, similar to the content below:
An account has been created for you with the following User ID and Password:
User ID: [email protected]
Password: o2UdlJ8d
An agent wants to disable the message being sent when a customer submits an incident via email.
Which option must be enabled to achieve this?

EGW_PASSWD_CREATE

EGM_ENABLED

EGW_SEND_EMAIL_HEADERS

EGW_UPDATE_BY_CREATE

EGW_PASSWORD_UPDATE_ENABLED

QUESTION 14
A customer has defined Service Intervals at the interface level (Response Requirements) as Monday to Friday (10-17 hours) and at the SLA LI level as Monday to Saturday (10-18 hours) with a response time of 6 hours.
An incident arrives on Friday at 7 PM and is applied to the SLA LI instance.
What is the response due time?

Saturday 6 PM

Saturday 4 PM

Monday 10 AM

Tuesday 11 AM

QUESTION 15
What would you use for repetitive text with a single point of maintenance for any changes to the text?

Custom object field

Variable

Custom field

Merge field

QUESTION 16
You want your system to offer a chat invitation to any customer who spends at least two minutes on a specific web page.
What should you use?

configuration settings

business rules

proactive chat widget

syndicate chat widget

QUESTION 17
Your customer wants its agents to be able to pull chats from the wait queue. Which two actions should you perform?

Select the corresponding pull policy.

Select the Pull Chat check box in the chat profile.

Select the Chat check box that is associated with an agent’s staff account.

Configure advanced routing.

Enable the engagement engine.

QUESTION 18
Which two statements are true about the Organization object in Service Cloud?

It has a one-to-one relation with contacts.

It is widely used in Business-to-Business scenarios.

It has a one-to-many relation with contacts.

It is required to create an incident.

It can be associated with incidents directly.

QUESTION 19
How can you enable add-ins to run locally without uploading it to the server?

Configuration > Staff Management > Profiles > Required Profile > Interfaces tab, Addin tab > Select Developer Mode.

Configuration > Staff Management > Profiles > Required Profile > Select Developer Mode.

Configuration > Site Configuration > Addin Manager > Required Profile > Select Developer Mode.

Configuration > Site Configuration > Addin Manager > Required Profile > Interfaces > Select Developer Mode.

QUESTION 20
How frequently does Oracle release a new version of a product?

Once in four months

Once in six months

Once in three months

Every month

QUESTION 21
A malfunctioning add-in can prevent the Service Console from functioning properly. It can also block administrators from logging in to the system to remove the malfunctioning add-in. Which two actions will remove the malfunctioning add-in?

View the add-in’s log files and rectify the issue.

Log out of the interface and log in again.

Use Safe mode when logging in to the application.

Exit the administration interface without completing the normal logout process.

QUESTION 22
Which two types of joins are available in analytics?

Intersection

Peripheral

Outer LTD) External

Inner

Internal

QUESTION 23
Which four statements are true about incident rules?

A catch-all rule has no impact on incident rules.

All incident rules should have an action to transit from the initial state to another state.

Incident rules should have a minimum of two rule states.

Queues, staff accounts, custom fields, and profiles must be functioning before rules can be built based on them.

Incident rules should have one rule state.

A catch-all incident rule should be typically at the bottom of the rules listed in the initial state.

A catch-all escalation action has no impact on incident rules.

QUESTION 24
How can you set a preference that is local to your machine?

By selecting File > Settings

By selecting File > Options

By selecting Navigation pane > Configuration > Staff Management > Profiles

By selecting File > Configuration

QUESTION 25
Which two components can be edited in a standard report?

Permissions

Graphs

Column headings

Non-selectable filters

Schedules

Report headings

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Oracle 1z0-1038-22 Exam Syllabus Topics:

Topic	Details
Topic 1	Create queues, assignments, and standard application menus Configure Products, Categories, and Dispositions
Topic 2	B2C Service Service Console Extensions B2C Service Products and Services
Topic 3	Implement user Interface modifications and automation (workspaces) Explain B2C Service products and services
Topic 4	Processes between Customers and Agents Describe Core Business Objects
Topic 5	Create Enhanced Business Rules B2C Service User Interface and Processes
Topic 6	Create workspaces for the Browser User Interface Perform an initial setup and set up the Service Console
Topic 7	Perform export import with Element Manager Describe Service Level Agreements