QUESTION 322
A customer cannot scan documents and pictures to a Windows laptop. When you open Device Manager, you see the 600dpi scanner listed underOther devices, as shown in the image.

Evaluate the image and answer the questions by selecting the correct option from each drop-down list.
Note: You will receive partial credit for each correct selection.

QUESTION 323
Match each Windows tool from the list on the left to its appropriate usage scenario on the right.
Note: You will receive partial credit for each correct selection.

QUESTION 324
A MacOS user has lost some critical files after an accidental deletion and needs to restore them from iCloud.
What is the first step they should take?

QUESTION 325
When trying to save changes to a presentation, a user receives an error that there is not enough disk space available.
What is the best immediate action?

QUESTION 326
A user reports intermittent website access issues.
To diagnose if the problem is related to DNS resolution, which nslookup usage is most appropriate?

QUESTION 327
An IT administrator needs to audit security permissions for a specific folder on the network that contains sensitive information.
Which Active Directory component should they utilize to review and manage these permissions?

QUESTION 328
An IT support technician needs to verify that the installed Ethernet cabling is suitable for a network that will support VoIP (Voice over Internet Protocol) and high-definition video streaming.
Which characteristic of UTP cabling is most crucial to consider for ensuring quality service in this scenario?

QUESTION 329
An IT support technician is configuring multifactor authentication (MFA) for a secure application.
The organization wants to use an authenticator app that generates time-based one-time passwords (TOTPs). Which of the following aspects should the technician emphasize as the most secure practice when deploying this MFA method?

QUESTION 330
A user reports that a mobile app crashes every time they try to open it.
What should be the first troubleshooting step?

QUESTION 331
A user working from a remote office needs to provide the MAC address of their Windows 10 laptop to register it on the corporate network.
Which of the following methods should the IT support technician suggest to the user for retrieving this information?

QUESTION 332
A network administrator notices that several users cannot connect to the internet after recent network upgrades.
What should be considered first when identifying the probable cause of the connectivity issue?

QUESTION 333
A system administrator is configuring a network that requires both high-speed data transmission and resistance to environmental interference in a manufacturing facility. What feature of STP cables should the administrator verify to ensure optimal performance?

QUESTION 334
A user needs to connect a modern laptop with only USB-C ports to an older monitor that supports only VGA input.
Which type of converter should the IT support technician recommend?

QUESTION 335
A user calls help desk to report that they cannot connect to the company’s internal WiFi network.
The help desk technician is following the problem-solving process to resolve the user’s issue. After defining the problem and gathering detailed information, the technician suspects the most probable cause of the issue is a misconfiguration in the user’s network settings.
What should the technician do next?

QUESTION 336
During performance assessments, a technician wishes to determine the number of hops and the latency at each hop from their network to a remote IPv6 web service. Which command would provide the most detailed information?

QUESTION 337
A company’s IT support team is revising its Service Level Agreement (SLA) to better meet client expectations and improve ticket resolution times.
Which of the following SLA modifications would most effectively ensure a higher standard of service?

QUESTION 338
Which action must a service desk technician take to resolve a printer driver failure on a desktop PC?)

QUESTION 339
A company requires its developers to access AWS resources from the corporate office only. What should be included in the IAM policy to enforce this requirement?

QUESTION 340
A MacOS user finds that their external hard drive, which contains critical backup data, intermittently unmounts and remounts while in use.
What should the technician advise to minimize the risk of data loss?