QUESTION 63
Select all access level permission types for workspace (Documents > Workspace) membership. (Choose three.)

QUESTION 64
Which of the following types of interactions can be configured for Recording Policies?

QUESTION 65
Select the categories of Prompts in Architect. (Choose two.)

QUESTION 66
Which of the following is NOT a Genesys Cloud CX Collaborate feature?

QUESTION 67
Organization setting that can be configured include: Choose 2 answers

QUESTION 68
If you have not created any additional templates, you will have several default template options when creating a new script.
These default templates are: (Choose four.)

QUESTION 69
Where are Genesys Cloud CX call recordings stored by default?

QUESTION 70
Which view helps supervisors analyze performance issues with a specific skill in one or more queues?

QUESTION 71
Which of the following attributes ensure that the interactions are routed to the most qualified agent? (Choose two.)

QUESTION 72
Currently, you manage all agents’ schedules using a spreadsheet. This shows when each agent is working, when they are on breaks, and when they have meetings or other events that take them away from the queue. You would like to manage these in an easier and more automated way.
Which Genesys Cloud CX contact center feature can you use to replace and automate the spreadsheet schedule?

QUESTION 73
Which of the following add-on options are provided in Genesys Cloud CX? (Choose three.)

QUESTION 74
When you change an agent’s queue status from On Queue to Off Queue, what is the agent’s status displayed as in the view?

QUESTION 75
Which of the following statements defines a critical question in an Evaluation Form?

QUESTION 76
Select the categories of Prompts in Architect. (Choose two.)

QUESTION 77
Which of the following Edge features provides client and server-side call matching?

QUESTION 78
Routing is a part of customer communication that connects the customer with an appropriate automated resource or agent.