[Oct 20, 2026] Genuine 500-442 Exam Dumps New 2026 Cisco Pratice Exam [Q12-Q33]

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[Oct 20, 2026] Genuine 500-442 Exam Dumps New 2026 Cisco Pratice Exam

New 2026 Realistic 500-442 Dumps Test Engine Exam Questions in here

NEW QUESTION 12
What value is used for Variable REQUERY_NO ANSWER?

NEW QUESTION 13
How can the Extension Mobility feature be described?

As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent.

As part of the configuration, both device profiles and phones need to be added to the pg user account.

The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.

The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.

NEW QUESTION 14
How many Workflows are supported by Finesse?

up to 20 Workflows with 5 per Team

up to 100 Workflows with 5 per Team

up to 100 Workflows with 20 per Team

up to 200 Workflows with 20 per Team

NEW QUESTION 15
Which two metrics are part of the Contact Center Call Quality Key Performance Indicators (KPI)? (Choose two.)

cost

productivity

customer expectations

customer satisfaction

call abandon rate

average queue time

NEW QUESTION 16
How many teams can an Agent be a part of?

unlimited

NEW QUESTION 17
What value is used for Variable REQUERY_NO ANSWER?

NEW QUESTION 18
What are two tools an Agent Desktop Admin Role can access? (Choose two.)

Workflow

Config Manager Tools

Reason Code

Call Trace

Script Editor

NEW QUESTION 19
Which tool can be used to verify the configuration of Basic Call settings?

Deleted Objects tool

ICM Script Editor

Router Log Viewer

Call Tracer

NEW QUESTION 20
Which two steps are required to configure a Supervisor? (Choose two.)

assign the Supervisor to only one Team

assign the Supervisor to a Skill Group and Precision Queue

make sure the Supervisor has an Active Directory Account

ensure that “Is Supervisor” is checked

assign the Supervisor to a Precision Queue

NEW QUESTION 21
What is the function of the CVP Subdialog Return element in a VXML application?

populate variables sent back to CCE

populate variables sent back to Virtualized Voice Browser

populate variables sent back to VXML Gateway

populate variables sent back to the parent application

NEW QUESTION 22
Which two actions are Supervisors able to perform that Agents are unable to perform? (Choose two.)

view Team gadget in Finesse

answer Calls from Skill groups and PQs

CUC login

CUCMAPI

NEW QUESTION 23
How does CUCM function in CCE?

Unified CM asks ICM what to do with Unified CCE calls and routes the call according to the instructions provided by the Unified CCE.

A Unified CM Publisher is a logical relationship of physical (deployed as virtual Machines) servers combined for redundancy purposes.

Unified CM asks CVP what to do with Unified CCE calls and routes the call according to the instructions provided by the CVP.

In a CUCM cluster, the Subscriber keeps the master Read/Write copy of configuration DB, which is replicated to all servers in the cluster.

NEW QUESTION 24
Which VVB CLI command can set an individual media file to an expired state?

set VVB cache stale_cache_entry <cache_entry_url>

Outils VVB cache stale_cache_entry <cache_entry_url>

set VVB cache stale_cache_entries

show set VVB cache stale_cache_entry <cache_entry_url>

NEW QUESTION 25
Which two servers can be accessed from the Web Administration tool? (Choose two.)

Rogger

DCCMP

CVP

Finesse

NEW QUESTION 26
Which two functionalities provide an Interactive Voice Response system (IVR) in a Contact Center environment? (Choose two.)

access a database and provide the caller with all the needed information to complete the transaction (Self Service)

TCP/IP connections through the network

reporting

heartbeat mechanism between Contact Center components

caller defines the reason for the call from several menu options

NEW QUESTION 27
Which two steps are involved in configuring and evaluating business in an ICM script? (Choose two.)

Configure set variable in ICM script editor

Configure Business Hours under Organizational Setup > Business hours under CCE Admin

Use the expression BusinessHourStatus.<Calendar Name> . BusinessHours in the IF node.

Configure Business Hours under Organizational Setup > Departments under CCE Admin

Configure an IF node in ICM script editor

NEW QUESTION 28
What are two tools an Agent Desktop Admin Role can access? (Choose two.)

Script Editor

Call Trace

Reason Code

Workflow

Config Manager Tools

NEW QUESTION 29
Which two steps are required to configure RONA for CCE? (Choose two.)

Survivability

Auto-answer

CCE Web Admin

Scripting logic

Skill target configuration

NEW QUESTION 30
Which two metrics are part of the Contact Center Call Quality Key Performance Indicators (KPI)? (Choose two.)

cost

productivity

customer expectations

customer satisfaction

call abandon rate

average queue time

NEW QUESTION 31
What value is used for Variable REQUERY_NO ANSWER?

NEW QUESTION 32
What are the two main features of theCisco VVB? (Choose two.)

provides multilingual support forCisco VVBserver prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities

allows an agent to retrieve the required information through voice commands without interacting with a customer

supports only one language forCisco VVBserver prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities

provides a more comprehensive and effective agent service by efficiently handling call traffic with self-service or fast transfer to the correct customer the first time

allows customers to retrieve the required information through voice commands without interacting with an agent

NEW QUESTION 33
Which two steps are required to configure RONA for CCE? (Choose two.)

Survivability

Auto-answer

CCE Web Admin

Scripting logic

Skill target configuration