[Q67-Q86] Updated Oct-2026 Test Engine to Practice Test for ITILFNDv5 Exam Questions and Answers!

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Updated Oct-2026 Test Engine to Practice Test for ITILFNDv5 Exam Questions and Answers!

ITIL Foundation (Version 5) Certification Sample Questions and Practice Exam

NO.67 What is the primary role of a digital service?

To define processes and workflows for value creation

To enable value co-creation by facilitating customer outcomes

To replace product management practices with service management

To ensure compliance with policies and external regulations

NO.68 Which type of service relationship typically focuses on support and efficiency through standardized services?

Collaborative relationship

Cooperative relationship

Partner relationship

Basic relationship

NO.69 What is the purpose of the ‘support’ activity?

To assist users and maintain service performance

To design service architectures

To build solution components

To discover new business opportunities

NO.70 What is continuous integration?

Automatically releasing every code change into production

Regularly merging code into a central repository with automated builds and tests

The ability to track and evaluate service value

A method of ensuring ultra-scalable systems through operations engineering

NO.71 Which is the purpose of the ‘transition’ activity?

To seamlessly introduce new products into operational environment

To ensure continual alignment of product roadmap with needs of service consumers

To create prototypes and specifications for products and services

To develop, integrate and test digital products

NO.72 How should the ITIL Guiding Principle ‘collaborate and promote visibility’ be applied?

By involving stakeholders and sharing information with them

By limiting communication to management only

By reusing existing processes wherever possible

By capturing feedback after each iteration

NO.73 Which activity focuses on securing and allocating necessary resources efficiently?

Acquire

Build

Discover

Deliver

NO.74 A telecom provider designs an enterprise package that combines internet, VoIP, network security and technical support. Which concept does this illustrate?

Transfer of goods

Access to resources

Service offering

Service action

NO.75 Which dimension of product and service management is concerned with relationships with other organizations that are involved in discovery, design and continual improvement of product?

Value streams and processes

Information and technology

Partners and suppliers

Organizations and people

NO.76 What does ITIL emphasize as a key difference between Value stream mapping’ and Value stream management?

Mapping identifies how value flows, while management ensures the value stream performs effectively over time

Mapping is used only for reporting, while management is used only for auditing

Mapping applies to services, while management applies to products

Mapping focuses on cost control, while management focuses on risk avoidance

NO.77 Which role authorizes budget for a service in a service relationship?

Customer

User

Sponsor

Product vendor

NO.78 An IT support engineer assisting a user in configuring their laptop is an example of which concept?

Transfer of goods

Service actions

Sustainability

Access to resources

NO.79 A healthcare IT provider is planning to launch a new digital appointment system. According to
‘Focus on value’, what should the organization do first?

Understand why patients use the appointment service

Identify who the service consumers and key stakeholders are

Analyze how the system will help patients achieve their goals

Evaluate the risks and financial consequences for the consumers

NO.80 Which of the following is TRUE about value co-creation?

Value is created only by the service provider and delivered to the consumer

Value is defined and consumed by a service provider

value is created independently of service relationships

Value is created jointly through interactions between service providers and service consumers

NO.81 Which ITIL concept includes governance, practices, and continual improvement?

The ITIL Value System

The ‘deliver’ and ‘support’ value chain activities

The ‘focus on value’ ITIL Guiding Principle

The ‘value streams and processes’ dimension

NO.82 Which two practices interact the MOST with the service desk practice?

Incident management and service request management

Service request management and deployment management

Deployment management and change enablement

Change enablement and incident management

NO.83 Which concept is illustrated when an employee is granted permission to the company’s new file- sharing platform for daily use?

Warranty

Goods

Utility

Access to resources

NO.84 What enables the digital product and service management activities of an organization?

Value stream steps

Management practices

Vision and operating model

Value chain

NO.85 Which dimension of product and service management is directly influenced by leadership commitment to psychological safety and continual learning?

Partners and suppliers

Value streams and processes

Information and technology

Organizations and people

NO.86 What is a value stream?

A set of organizational resources and capabilities to achieve an objective

A series of steps an organization undertakes to enable value for consumers through management of products and services

A tangible or intangible deliverable of an activity

A configuration of an organization’s resources designed to offer value for a consumer